Customer happiness
refreshingly easy

Deliver exceptional customer service with Freshdesk
trusted by 50,000 companies worldwide.

Streamline your support and make customers happy

Freshdesk is the customer support software that gives you everything you need to delight your customers
Easy to use, quick to setup

Get up and running quickly with a helpdesk tailored to meet your needs.

Multi-channel support

Stay on top of requests, no matter how customers choose to contact you.

Happy, engaged agents

Boost productivity and engagement with automations and game mechanics.

Feature of Fresh Desk

Freshdesk is the customer support software that gives you everything you need to delight your customers

Tracking

Make sure every issue gets resolved with powerful ticketing

Multi Channel

Manage all your support conversations in one place

Productivity

Increase your team’s engagement and productivity

Self Service

Create a self-service experience that supports your brand

Global Support

Scale your support across multiple products, languages and time zones

Security

Focus on delivering great support while we take care of your help desk

Reporting

Measure and track performance using reports

Integration

Extend your support capabilities with integrations

Getting things done faster

Canned Responses

Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies.

Suggested Solutions

Freshdesk automatically provides you with smart suggestions of possible solutions right next to the ticket, based on keywords in the ticket’s description.

Bulk Actions

Need to assign multiple tickets to the same agent? With bulk actions, things like categorizing, assigning or deleting a hundred tickets just take a few clicks.

Keyboard Shortcuts

Freshdesk has a long list of useful keyboard shortcuts to help you navigate through your helpdesk, perform quick actions, and expedite dozens of common tasks.

Merge Tickets

Ever have a customer report the same issue multiple times via different channels, causing confusion? No problem. Merge all of the related tickets together, and resolve it in one go.

Scenario Automations

Scenario automations let you perform a series of tasks on a ticket. Mark a ticket as high priority, set its status as pending and assign it to the dev team with just a single click.

Sign up for a free trial today

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