Category Archives: Social networking

G Suite online payment issues – Problems – Support – India

By | Business, Cloud Computing, G Suite, Google Apps, Google Apps for Work, Google Cloud Platform - GCP, Marketing, Social networking | No Comments
GSuite

G Suite Online Payment Issues, Problems with Debit Card / Credit Card in India

GSuite is a fast growing messaging and collaboration tool for organizations of all sizes. More than 5 million businesses use G Suite to run efficiently without spending time on managing IT.

GSuite for business offers free 30 day trial, where you can use all the exciting business features such as emailing, online office tools such as docs, spreadsheets etc, scheduling using calendars, assigning and tracking tasks, video chats using Google Hangout, and much more. Once you decide to go for a full-fledged version, you can proceed with the payments.

Unfortunately, we have been receiving complaints about businesses facing problems in signing up for full version through Google, because of issues with the billing pages on account of the latest Reserve Bank of India (RBI) guidelines, which now require all online debit / credit card transactions to be processed using enhanced security procedures, which includes using of ATM PIN.

Google Cloud Partner

This extra step, which includes debit / credit card verification, has been added to ensure that your credit card isn’t misused.

In case you are one of those who are facing a problem in completing your online payment using a credit or debit card and your financial transactions towards the billing of the G Suite productivity suite is being hindered by such a problem, we, at Brio, will be happy to assist you through the billing procedure.

Payment Methods

Being an Google Cloud Partner, we are dedicated to assist you in evaluating the best of the messaging and collaboration tools that help you focus more on your business growth. Sign up to experience the world’s best-in-class apps from Google, and enjoy reliable and prompt services provided by Brio.

Google recommends Brio as your trusted partner while “Going Google!”

What is Mobile Device Management?

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Mobile device management (MDM) can be understood as administering mobile devices, like smartphones, tablets, laptops, usually by implementing a third party product for management of mobile devices.

Mobile-Device-Management

MDM ensures employee productivity while adhering to all the ethical corporate policies. MDM is mainly used to segregate corporate data, secure emails, corporate documents, corporate policing, integration and management of mobile devices including laptops. MDM aims to optimize the security and functions of a mobile communication network by protecting and controlling data and configuration settings for the networks’ mobile devices, reducing support costs and business risks in the process.

MDM ensures employee productivity while adhering to all the ethical corporate policies. MDM is mainly used to segregate corporate data, secure emails, corporate documents, corporate policing, integration and management of mobile devices including laptops. MDM aims to optimize the security and functions of a mobile communication network by protecting and controlling data and configuration settings for the networks’ mobile devices, reducing support costs and business risks in the process.

MDM functionality includes dissemination of data, applications and configuration settings for all types of mobile devices. MDM tools can be rendered for company-owned as well as employee-owned devices used by them under the ‘Bring Your Own Devices’ (BYOD) policy in certain organizations. Industry practice allowing for BYOD now requires an increase in security for both the enterprise and the device that connects to it, since employers and employees’ expectations on regulations that apply to mobile devices might differ.

With growing popularity of mobile devices and apps, the importance of mobile monitoring has grown. Vendors assist mobile device makers and developers test and monitor functionality of their mobile content by testing it in real time, detecting and fixing bugs by simulation of usage by thousands of customers at a time.

MDM software allows administrators to distribute applications, data and configure settings and patches in mobile devices similar to desktop computers, which ensures the optimality of performance for users. MDM tools ideally include file sharing and synchronization, application management and data security tools.

Ideally, it can said that MDM:

  • ✔   Is compatible with all popular mobile device operating systems and apps.
  • ✔   Has the ability to run via multiple service providers.
  • ✔   Is compatible with next-gen hardware, operating systems and apps.
  • ✔   Ensures optimality and efficiency of a network by adding or removing devices as necessary.

Organizations can enhance security of their mobile devices when using MDM. For instance, it would be possible to lock the mobile devices from a remote location and it would also be possible to erase all the sensitive data in case the device is stolen or lost. A strong password policy can further protect devices and corporate data. MDM also allows the management of mobile apps on each individual device. Users can distribute, block or remove undesired apps on individual devices as well, ensuring high productivity, reduced risk of malware and ensuring that data plans and call budgets don’t go out of hand.

MDM enables multiple administrators to manage accounts and generate detailed reports that allow users to audit messages sent or received, call logs and costs, apps that have been deployed or uninstalled and any associated activity. Administration portals instantly alert users to important events. Today’s contemporary businesses are also employing MDM to enable employees to work from home or anywhere else nowadays.

In recent times, the changing security landscape has been a concern with regard to the mobile devices on a network. MDM offers a wide range of solutions that will ease the mobile policy enforcement prompting the use of passwords to get the phone unlocked, and helping with security concerns. For cases regarding employees losing their devices or in case of theft, an MDM solution will allow the administrator to wipe sensitive data of the device over the air to avoid the loss of data and also prevent any unauthorized or illegal use of the data.

The future of MDM might mark the end of the physical office. In the era of mobile offices, the challenges of profile management, asset management, and network management are going to be bigger than ever before.

IT administrators of the future will have to be prepared to address these challenges. The future MDM solutions can be expected to feature ‘deep packet inspection’, which would make detecting security threats a lot easier. The administrators would receive immediate alerts of security breaches through smart watches on their wrists. Administrators could eliminate security threats through sophisticated future smartphones. MDM solutions as well could follow the path of ‘Intelligence’, which enables them adapt to the future by learning from the past.

WhatsApp & Google Drive to ensure your data backup

By | Google Apps, Google Apps for Work, Social networking | No Comments

With WhatsApp steadily adding up nearly a billion users who use the app to be socially connected and enjoy photos and videos with friends and family or share valuable information and communicate with colleagues and peers, the question of backing up all that data, other than device memory, has been answered.

share-whatsapp-to-drive

WhatsApp users weren’t quite satisfied with their data stored only on their devices, since they are vulnerable to theft, malfunctions and physical damages. So, WhatsApp for Android will allow the users to store the backup all of their WhatsApp data in Google Drive. With all their WhatsApp data backed up in Google Drive, it can be completely restored on another device with ease. A blog post attributed to Google Drive announced the development and confirmed that this new feature to be deployed over the next few months, will allow users to create a backup for their photos, videos, chat history and voice messages in Google Drive. The more apps integrate with Google Drive in this manner the better it might get.

The Google Drive backup feature will let users forget the local drive on their computer where they stored important photos, video clips, numbers and addresses, taking data storage to Cloud. However, the photos and videos that are backed up don’t get diverted to Google Photos automatically. No wonder, it can be expected that in the near future the backup and share functionality will smoothen and get smarter over time. Also it should be noted that this feature will delight the android users exclusively as it won’t be available on iOS, at least not yet.

It is believed that WhatsApp dev team was experimenting with a robust backup and restore option for media and chat history as early as April ’15 with Google Drive, since many users claimed to have seen the feature pop up in their devices. However, after a short while it was taken down. With an app update in July ’15, the feature was made available to certain select users in the version 2.12.194. Now with a formal announcement in the blog post, the backup feature will be made available to all Android users in a few months.

In the WhatsApp for Android version (2.12.194), backup notifications will request access to the Google Drive folder at 4 am, which happens to be the default time for chat/media backup. WhatsApp’s Google Drive backup feature can be found in the app’s Settings. For backing up their data, users will be required to enter a valid Google account where their files will be backed up for future use. Users can turn off the auto-backup option if they will and can also control the frequency with which their data is backed up ranging from daily, weekly, to monthly. Users can also choose whether to use backup only on a Wi-Fi connection, network data or both.

Scott Johnston, the Director of Product Management who announced the news, hinted the users to keep an eye out on WhatsApp settings, over the next few months, to see if the new backup feature becomes available to them.

What is Net Neutrality? Why We need to support Net Neutrality?

By | Cloud Computing, Social networking | No Comments

In today’s world, Internet is an indispensable tool in the hands of the people, be it for socializing or for work. To make the most of internet, it is important that all the data and content available on it should be treated in the same manner. This is where net neutrality comes in.

The principle that all the data on the internet should be treated equally by the government and the Internet Service Providers is known as net neutrality. It says that the content should not be discriminated against and also should not be charged differentially on the basis of type of content, site, user, platform or mode of communication.

Internet service providers have the power to control access to online content, control what the user is accessing, how fast can the content be accessed and the price the user has to pay to access the service or the content. The principle of net neutrality prevents the Telecom operators/ internet service providers from misusing this power.

Net neutrality aims at protecting internet users’ right to communicate online without any restrictions. It demands that the service providers must provide the users open networks without blocking or discriminating content and all the legal content and applications should be available to the user on an equal basis.

According to the principle of net neutrality, the service providers should not favour some web-based products or services and block others. Also, the internet service providers should not deliver some content through “fast lanes” and deliberately slow down other content.

Net Neutrality

Why do we need net neutrality?

Some ISPs in India have been arguing that they should be allowed to charge companies for Over the Top services. The ISPs want a share in the profit made by these services. Without net neutrality, telecom operators and Internet Service Providers will have the power to shape the internet traffic in a way which will prove to be beneficial for them.

Without net neutrality, the ISPs will be able to block access to certain services or websites. Also, they may slow down the content or speed it up in order to favour certain websites, whichever proves to be more profitable for them.

Also, the ISPs may provide services on the basis of paid prioritization. This means that the websites which do not pay a fee might be put in the “slow lane.”

Instead of free access to all legal content, telecom companies may offer their customers “package plans.” This means, the customer may only access the sites included under the plan and may have to pay more for accessing websites not included in the plan they have purchased.

Why is Net Neutrality important for online businesses and internet entrepreneurs?

In the present times, most of the organizations rely on internet for various purposes including marketing and promotions, sales, operations management, connecting with clients and more. Absence of net neutrality will give an unfair advantage to big companies who pay the telecom firms to deliver them the fastest services.  The companies which have lesser resources will be left in the “slow lane.”

Net Neutrality in India

In India, owing to excess lobbying by telecom operators, the Telecom Regulatory Authority of India is planning to permit them to block websites and applications in order to earn more profit from both businesses and consumers. A consultation paper with 20 questions has been released by TRAI. The answers have to be sent to the agency through email by 24th April, 2015. This has given rise to widespread protest to save net neutrality.

Net Neutrality at a Global Level

In U.S., the Federal Communications Commission ruled in favour of net neutrality on 26th February, 2015. It reclassified broadband access as telecommunication service and applied the Title II (common carrier) of the Communications Act of 1934 to Internet service providers. Details of the new net neutrality rule were released by the FCC on 12th March, 2015. The final rule on FCC’s new regulations were published later on 13th April.

Other pro net neutrality nations are Chile, Brazil and The Netherlands. The issue is receiving a lot of support from celebrities, businessmen as well as from the public.

At Brio, we extend full support towards the on-going fight for net neutrality.  Equal access to all content on the internet is necessary for individual users as well as business houses.

Brio at IPLEX 2014, Hyderabad

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IPLEX 2014

The team Brio participated in the International Plastics Exposition (IPLEX) 2014 event held at Hyderabad between August 8 and August 11, 2014. The massive event that took place over an area of 11,000 sq. meters saw more than 350 exhibitors of national and international fame come together on a common platform. Team Brio took this initiative to make the business owners and key decision makers aware of the role of Google Apps and Perk Online Payroll in helping to bring in more efficiency and accuracy in management.

Brio@IPLEX-2014

With over 50,000 visitors from South and Central India attending the event, the initiative of southern regional plastics of India can be said to have found immense support from the plastic industry from all over India. The popular image of IPLEX built over the years resulted in a business worth $100 million at this year’s event.

The continuously growing IPLEX family, with many young technocrat entrepreneurs venturing into plastics for their career in manufacturing plastics industry, proved to be the ideal platform for Brio to showcase its technology solutions—Perk Online Payroll and Google Apps.

Equipped with the online payroll solutions for the small and the big players of the plastic industry, Team Brio used the opportunity to raise awareness about its technology solutions and their benefits in increasing productivity and reducing time-lags and other issues arising from ineffective payroll and communication processes. With large government spends for micro-irrigation and water conservation using plastics in South India, the boom in the plastic manufacturing industry is a well understood fact.

Brio@IPLEX-2014The Brio team informed the participants and the attendees about Perk online Payroll software and how it offered excellent way to manage payroll and attendance online. The Perk payroll software, which is easy and simple to use, can empower the companies by helping to manage their payroll from anywhere, anytime, while adhering to the statutory compliances. There are other benefits of using Perk online payroll software such as easy personnel management, leave management, time and attendance, and employee self-service among others.

Many positive market indicators for the plastic industry in South India make it worth switching for companies to the Google Apps for cloud based services. The attendees were told how Brio Google Apps Deployment team, with the experience of having assisted hundreds of large and small organizations, ensures a smooth and successful transition to Google Apps.

With participation of attendees from more than 10 countries, IPLEX 2014 certainly proved to be a good platform for Brio to demonstrate its offerings and present a useful technology proposition to the plastic industry in India.

Effective ways to follow-up with prospects without nagging them.

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Start ups face an array of challenges during the initial few years of their establishment. While striking the magical break-even figures as soon as possible might be the aim for many, one of the biggest challenges for small businesses is to identify the fine line between effective following up on prospects and bothering them with pushy emails and calls. Despite the dilemma, it is very important for businesses in their formative years to reach out to new customers as much as possible, whether at meetings, business events or through email/social media.

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In any business, there is great importance on networking and building connections with prospects. Most Business Development associates are quick at sending product information whenever they receive queries. But, shocking as it may seem, it is found that they don’t do enough when it comes to following up with prospective clients. Usually, most small ventures prefer to sit back and wait for a reply after the initial query and response. Needless to say, a positive response seldom comes gift-wrapped knocking at your door.

Most small business owners choose not to follow-up for the fear of appearing too pushy. While too many calls and follow up emails can indeed drive prospects away, the startling fact is that not many of small businesses ever come close to crossing the line of moral code of conduct. In fact, it is common observation that lack of follow-up efforts can be held accountable for losing business opportunities from prospective clients, and not the excess of it.

One of the most common beliefs among small businesses says that opportunities in the form of prospective clients don’t come walking on their own. Customers may not take the pains to contact the sellers or service providers directly for a variety of reasons even if they are in need of solutions. Sometimes, a prospect may have queries about your offering which he might not directly come and ask. At other times, he may not understand how your product applies to his requirements, or he might be thinking of buying the product not right now but may be after two months. Follow ups come in handy on such occasions by providing the opportunity to educate your customers and let the prospects appreciate your efforts in helping to fulfill their business needs.

What is required in such a scenario is a standard follow-up process that can strike a balance between being too pushy and not following up at all. The idea is to focus on the value addition in a particular relationship, in a way that a silent reminder is sent across at the same time. It is advisable for you to be responsive at the same time. It is advised to avoid appearing forceful irrespective of the medium of communication, be it on phone, email, a social media platform or in a face-to-face meeting.

It should appear that you are out to build a lasting relationship with a client—at times by adding some supportive information, useful links, birthday cards, anniversary cards, notes of appreciation—rather than trying to sell your product across. If you share ideas, ask questions and try to understand their needs, it might leave a good impression on their minds regarding your business sense. On the other hand, if you call and focus on selling every time, by repeating the same message again and again, there are chances that your calls go unanswered and disrespected.

While most small business owners agree that follow-ups are a necessary part of business, they might find it challenging to accommodate them in their busy schedules. Many in the sales domain would agree that it even gets difficult to remember the names sometimes!

Following a systematic approach by making a list of the important prospects, setting up reminders on calendars, deciding a follow-up plan, and recording the process can help you find your way out of the unyielding follow up dilemma.